Thank you for visiting the CLP PowerWise, a new CLP Power portal to provide residential and commercial customers with a wealth of information on the PowerWise programme. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your personal data is collected and used at this site.

The Personal Data We Collect

At the CLP PowerWise website, you can play games, enter contests and gain knowledge of energy efficiency. The types of personal data that may be collected at these pages include: name, sex, occupation, age, ID number, telephone number and email address.

We may also collect certain non-personal data when you visit our web pages such as the type of browser (e.g. Netscape, Internet Explorer) and operating system (e.g. Windows or Mac) you are using and the domain name of your Internet service provider (e.g. IMS).

You are not required by law to provide your personal data to us. However, we cannot provide you with the services, facilities and goods you may require unless we have the personal data we seek from you.

How We Use the Personal Data

We may use the data you provide about yourself to fulfil your requests for our services, facilities or goods, to respond to your inquiries, to send you programme souvenirs and notices as well as to offer you other programmes, goods or services that we believe may be of interest to you.

We may use the data to communicate with you, such as to notify you when you have won our contest, or to fulfil a request by you, or to contact you about your account with us.

We may use the non-personal data that we collect to improve the design and content of our site and to enable us to personalise your Internet experience. We also may use this data in the aggregate to analyse site usage, as well as to offer you programmes, goods or services.

We will disclose data we maintain when required to do so by law, for example, in response to a court order. We may also disclose such data in response to a law enforcement agency's request.

CLP Power may on occasion combine data we receive online with other records to enhance our ability to market to you those programmes, goods or services that may be of interest to you. If you prefer not to receive marketing information from this site, please send an email, along with your name to powerwise@clp.com.hk.

Transfer of Personal Data

We may transfer your personal data to third parties such as employees, related companies including subsidiaries and associated companies within the CLP group of companies, joint venture partners, agents, independent contractors and business associates if it is necessary for any of the purposes stated above provided that such third parties are under a duty of confidentiality to us. Such third parties may only use the data for the purposes stated above. We will erase, or procure that any third party will erase, your personal data when they are no longer needed for any of the purposes stated above.

Collection of Data by Third-Party Sites

The CLP PowerWise website contains links to other sites whose information and privacy protection practices may be different from ours. You should consult the other sites' privacy notices as we have no control over your data that is submitted to, or collected by, these third parties.

Cookies

To enhance your experience with our site, some of our web pages contain "cookies". Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal data unless you choose to provide this data to us directly by, for example, registering at our site. However, once you choose to furnish the site with your personal data, this data may be linked to the data stored in the cookie.

We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalise your experience at our web pages (e.g. to recognise you by name when you return to our site) and save your password in password-protected areas. We may also use cookies to offer you personalised programmes or services.

Our Spamming Policy

CLP Power adheres to a strict non-spamming policy and will not engage in any spamming activities. E-mails are sent either in response to members' enquiries or to introduce new products or services. Unsolicited e-mail will not be sent and should you wish to stop receiving any e-mail from the CLP PowerWise website, please contact us at: powerwise@clp.com.hk.

Our Commitment to Security

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the data we collect online.

How to Contact Us

If you have any questions or concerns about the CLP Power online policy for this site or its implementation you may contact us at powerwise@clp.com.hk or write to the following address:

Corporate Communications Branch CLP Power Hong Kong Limited 147 Argyle Street Kowloon Hong Kong